- Workplace violence is a common occurrence in health care settings
- According to Bureau of Labor Statistics data released in 2004, health care and social service workers accounted for nearly half, 48%, of all non-fatal injuries from assaults and violent acts committed among all professional groups (Occupational Safety and Health Administration [OSHA], 2004).
- OSHA (2004) also reported that injury rates clearly reflect that health care workers are at high risk of violent assault while on duty.
- Health care is consistently ranked among the most dangerous occupations in regards to risk of workplace assault (Child & Mentes, 2010).
- Research indicates that workplace violence in health care settings is increasing (Smyth, 2010).
- All health care providers are at risk of workplace assault including nurses, doctors, health care aids, social workers, pharmacists, nurse practitioners and physician assistants. Those at greatest risk spend the most time directly with patients and their families (FBI, 2002).
- Nurses face a higher rate of workplace assault that police officers or prison guards (International Council of Nurses, 2009).
- In any given week, 8-13% of emergency department nurses are the victim of physical assault while at work (Emergency Nurses Association, 2010).
- The potential consequences of workplace violence are substantial.
- Researchers have found in numerous studies that exposure to workplace violence leads to decreased job satisfaction which prompts many victims of violence to leave their job, or the health care profession all together (Estryn-Behar et al., 2008; Fernandes et al., 1999; Gerberich et al., 2004; Leblanc & Kelloway, 2002).
- In addition to obvious physical injuries sustained, potential consequences may include depression, fear, anger, withdrawing from the work setting, burnout, post-traumatic stress disorder, difficulty sleeping, chronic pain, flashbacks, and problems with relationships outside of the work setting (American Psychiatric Nurses Association, 2008; Levin, Hewitt, and Misner, 1998).
- Additionally, the employer and patients may suffer as a result of increased absenteeism, emotional withdrawal from patients, reduced job productivity, and decreased job investment (Chapman, Perry, Styles, & Combs, 2009; Emmerick, Euwema, & Bakker (2007); Levin et al., 1998; Winstanley & Whittington, 2002).
ReferencesAmerican Psychiatric Nurses Association. (2008). Workplace Violence: APNA Position Statement. Retrieved April 2, 2009, from http://www.apna.org/i4a/pages/index.cfm?pageid=3786Chapman, R., Perry, L. Styles, I., & Combs, S. (2009). Consequences of workplace violence directed at nurses. British Journal of Nursing, 18(20), 1256-1261.Child, R. H., & Mentes, J. C. (2010). Violence against women: The phenomenon of workplace violence against nurses. Issues in Mental Health Nursing, 31, 89-95.Emergency Nurses Association. (2010). Emergency Department Violence Surveillance Study. August 2010. Retrieved October 6, 2010, from http://www.ena.org/IENR/Documents/EVSSReportAugust2010.pdfEmmerik, I. H., Euwema, M. C., & Bakker, A. B. (2007). Threats of workplace violence and the buffering effect of social support. Group and Organization Management, 32(2), 152-175.Estryn-Behar, M., van der Heijden, B., Camerino, D., Fry, C., Nezet, O., Conway, P. M., et al. (2008). Violence risks in nursing-results from the European NEXT study. Occupational Medicine, 58(2), 107-114.Federal Bureau of Investigation. (2002). Workplace Violence: Issues in Response. Retrieved April 2, 2009, from www.fbi.gov/publications/violence.pdfFernandes, C. M., Bouthillette, F., Raboud, J. M., Bullock, L., Moore, C. F., & Christenson, J. M. et al. (1999). Violence in the emergency department: A survey of healthcare workers. Canadian Medical Association Journal, 161 (10), 1245-1248.Gerberich, S. G., Church, T. R., McGovern, P. M., Hansen, H. E., Nachreiner, N. M., & Geisser, M. S., et al. (2004). An epidemiological study of the magnitude and consequences of work related violence: The Minnesota Nurses Study. Occupational Environmental Medicine, 61, 495-503.International Council of Nurses. (2009). Nursing Matters: Violence: A Worldwide Epidemic. Retrieved February 11, 2009, from http://www.icn.ch/matters_violence.htmLeBlanc, M. M., & Kelloway, E. K. (2002). Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology, 87(3), 444-453.Levin, P. F., Hewitt, B. J., & Misner, T. S. (1998). Insights of nurses about assault in hospital-based emergency departments. Image-the Journal of Nursing Scholarship, 30(3), 249-254.Occupational Safety and Health Administration. (2004). Guidelines For Preventing Workplace Violence For Health Care and Social Service Workers. OSHA publication number OSHA 3148-01R. Retrieved May 6, 2009, from http://www.osha.gov/Publications/osha3148.pdfSmyth, J. C. (2010, August). Violent assaults on ER nurses rise as programs cut. Health Care on MSNBC.com. Retrieved October 6, 2010, from http://www.msnbc.msn.com/id/38645144Winstanley, S., & Whittington, R. (2002). Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression. Work & Stress, 16(4), 302-315.